FAQs

Products + Returns

  • Return Policies
    Are all sales final?

    All BASE COAT products, services and gift cards are non-returnable and final. No exceptions.

    *PLEASE MAKE SURE YOU SELECT THE CORRECT COLOR YOU WANT BEFORE SUBMITTING YOUR ORDER. WE WILL NOT EXCHANGE OR REFUND ANY NAIL POLISH OR SPA PRODUCTS. 

    IF YOU HAVE QUESTIONS ABOUT ANY OF OUR COLORS OR PRODUCTS PLEASE EMAIL US AT CUSTOMERSERVICE@BASECOATNAILSALON.COM.

    We only replace items if they are defective within 7 days of shipment. To do a return, send us an email at orders@basecoatnailsalon.com and send your item to: 2700 Walnut St. Unit A Denver, CO 80205. You are responsible for the shipping costs for the return. Once your defective item is returned, received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7-14 business days. 

    WHEN DO I EXPECT MY REFUND? 

    All BASE COAT products, services and gift cards are non-returnable and final. No exceptions. If any item has obvious signs of use; is not in its original condition; is damaged or missing parts for reasons not due to our error it is non-refundable.  

  • Shipping

    Orders are processed and shipped out within 2-4 business days. We do not ship on weekends or postal holidays.

    We are unable to offer expedited shipping at this time. All our products will ship out of Denver, Colorado with USPS Ground and can typically take anywhere from 4-10 business days.

    Currently, we only ship our products within the United States. This does include Alaska and Hawaii! *Please note that due to the distance, Alaska and Hawaii are not eligible for Free Shipping discounts at this time.

    We do not offer gift note options at this time, however, you are more than welcome to utilize the “Company” line in checkout, to write your name or who it is from. On the shipping label, this will appear right below the receiver’s name. In addition, we do not include receipts in our shipments.

    Orders ship out in the order they are received. We cannot delay the shipment of an order, so please be sure you will be in town to receive it.

    Unfortunately, we cannot update your order once you have placed it. We do not keep your credit card information on file, so we are unable to edit the products you have purchased. If you really believe you need to make a change to your order, please email us at orders@basecoatnailsalon.com as soon as possible. Please put your order number in the subject line.

    Once an order is placed, it is most likely that it is well on its way to getting packed and shipped to you. If you have entered the wrong address, please contact us within one hour of placing the order, so that we have time to fix the mistake before it ships out.

    If the order has already shipped with an incorrect address, we suggest contacting USPS to try to reroute the package, and/or correct the address. We’re extremely sorry, but there is not a whole lot we can do. We cannot offer a refund or reship the product at no cost.

    We know this policy probably isn’t what you wanted to read, but as a small business we simply cannot afford to reship or replace every order entered in user error. The easiest way to prevent this from happening is to carefully enter your address at checkout, and double check that it’s correct before placing your order.

    If your order is incorrect, please contact us immediately. You can email orders@basecoatnailsalon.com, and include your order number in the subject line. We will work with you to make it right.

    BASE COAT is not responsible for damaged packages at the hands of USPS. You will not be refunded nor will we ship out a replacement for your lost order. As the receiving party, you need to be the one to contact USPS to file a damage claim. We know this policy probably isn’t what you wanted to read, but as a small business we simply cannot afford to refund, reship or replace every order.

    If you feel USPS has lost your order it is your responsibility to contact them first. We have the same tracking information as you do. As the receiving party, you need to be the one to contact USPS to reschedule a delivery, inquire about a lost package, file a damage claim or change the shipping address, etc.

    BASE COAT is not able to freely replace or refund the items, but we will do our best to assist you in sorting out the situation with the carrier. This can in some instances take a few days to a few weeks. Once a package is tendered to the carrier, many factors are out of our control. If a package is marked as delivered, but missing from the point of delivery, we cannot be held responsible for refunding or replacing.

    We sincerely thank you for your understanding!

     

  • Gifts + Exchanges

    All BASE COAT products, services and gift cards are non-returnable and final. No exceptions.

  • Late or Missing Refunds
    What if I haven’t received my return?

    All BASE COAT nail and spa products, services, gift cards items are non-returnable and final. No exceptions.

    We only replace items if they are defective within 7 days of shipment. To do a return, send us an email at orders@basecoatnailsalon.com and send your item to: 2700 Walnut St. Unit A Denver, CO 80205. You are responsible for the shipping costs for the return. Once your defective item is returned, received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7-14 business days. 

    How long until I receive a return or refund?

    Once your defective item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. This may take a 7-14 business days to process.

  • Health + Safety
    DISCLAIMER

    While BASE COAT nail polish is free of the most toxic ingredients found in other nail polish, we do not want to mislead our customers into believing that our nail polishes are chemical-free. The reality is, in order for polish to stick to nails and adequately dry, it needs to have very necessary and certain chemical ingredients.

    Unfortunately chemical free or toxic free personal care or beauty products do not exist. To avoid any chemicals in personal care or beauty products is to use nothing at all which we are also 100% behind if that is best for you but as a small nail brand we will continue to provide the least toxic and safest products possible without compromising beauty or function for those who love beauty just as much as we do! 

    These statements have not been evaluated by the Food and Drug Administration. All Base Coat Nail Salon products are not intended to diagnose, treat, cure, or prevent any disease.

     
    What should I know about Base Coat products?

    While BASE COAT nail polish is free of the most toxic ingredients found in other nail polish, we do not want to mislead our customers into believing that our nail polishes are chemical-free. The reality is, in order for polish to stick to nails and adequately dry, it needs to have very necessary and certain chemical ingredients.

    Unfortunately chemical free or toxic free personal care or beauty products do not exist. To avoid any chemicals in personal care or beauty products is to use nothing at all which we are also 100% behind if that is best for you but as a small nail brand we will continue to provide the least toxic and safest products possible without compromising beauty or function for those who love beauty just as much as we do! 

    These statements have not been evaluated by the Food and Drug Administration. All Base Coat nail salon products are not intended to diagnose, treat, cure, or prevent any disease.

    What should I know about 21-Free polishes?

    Now, you may be wondering, “What's 21-Free Nail Polish?”

    Better than 3-Free or 5-Free, Base Coat Nail Polish is 21 - Free, which means that it does not contain 21 toxic ingredients that are commonly found in nail polish. These ingredients known to cause health problems such as hormone disruption, infertility, cancer, asthma and even neonatal death

    Our polishes are specifically free of these 21 ingredients:
    Animal derivatives, Toluene, Benzene, Xylene, Formaldehyde releaser, Formaldehyde resin, Phthalates, Cyclic Silicones, Camphor Methyl ethyl ketone (MEK), Glycol ethers of series E, Hydroquinone (HQ), 4-Methoxyphenol (MEHQ), Triphenyl Phosphate (TPP), Nonylphenol Ethoxylates, Tert-Butyl Hydroperoxide, Chromium, Oxide Greens, Bismuth Oxychloride, Carcinogenic mutagenic reprotoxic (CMR) substances, Synthetic, Fragrances, Ethyl Tosylamide.

    In addition Free of 21 questionable, harmful, or unethical ingredients:

    • Leaping Bunny Certified
    • FDA - Approved ingredients
    • Professional Grade
    • HEMA Free
    • Responsibly Made in the USA - Each bottle of polish is custom formulated and hand poured for Base Coat Nail Salon.*Please note sometimes there will be a slight variation in color because of this.

    Base Coat Nail Polish comes in 105 thoughtfully curated colors, including Top Coat, Base Coat, Matte Coat, and shades to flatter every skin tone. What’s more, it has been specially formulated to last 7-10 days without chipping.

    What are the Base Coat Nail Polish General FDA Approved Base Ingredients?

    Butyl Acetate, Ethyl Acetate, Nitrocellulose, Adipic Acid/ Neopentyl Glycol/ Trimellitic Anhydride Copolymer, Acetyl Tributyl Citrate, Isopropyl Alcohol, Stearalkonium Bentonite, Acrylates Copolymer, Styrene/Acrylates Copolymer, Silica, Benzophenone-1, Trimethylpentanediyl Dibenzoate. May Contain: Tin Oxide, Ultramarines/CI 77007, Manganese Violet/CI 77742, N-Butyl Alcohol, Red 6 Lake/CI 15850, Titanium Dioxide/CI 77891, Black Iron Oxide/CI 77499, Aluminum Powder/CI 77000, Red Iron Oxide/CI 77491, Blue 1 Lake/CI 42090, Ferric Ammonium Ferrocyanide/CI 77510, Polyethylene Terephthalate,Yellow 5 Lake/CI 19140, Calcium Aluminum Borosilicate, Red 34 Lake/ CI 15880, Black 2/CI 77266, Red 7 Lake/CI 15850, Mica

    What are the Neon Nail Polish FDA Approved Base Ingredients?

    Butyl Acetate, Ethyl Acetate, Nitrocellulose, Acetyl Tributyl Citrate, Isopropyl Alcohol, Phthalic Anhydride/Trimellitic Anhydride/Glycols Copolymer, N-Butyl Alcohol, Silica, Bis(Glycidoxyphenyl) propane / Bis Aminomethyl -norbornane Copolymer, Aluminum Hydroxide, Benzophenone-1. May Contain: Titanium Dioxide/CI 77891, FD&C Yellow No. 5/CI 19140, D&C Red No. 7/CI 15850, Blue 1 Lake/CI 42090, D&C Violet 2/CI 60725, Ferric Ammonium Ferrocyanide/CI 77510, D&C Orange No. 5 CI 45370, D&C Yellow No. 11/CI 47000, D&C Red 28/CI 45410, D&C Red 22/CI 45380, Ultramarine Blue

    What are the Halal Nail Polish FDA Approved Base Ingredients?

    Halal Nail Polish Ingredients: Butyl Acetate,Ethyl Acetate,Nitrocellulose, Adipic Acid/Neopentyl Glycol/ Trimellitic Anhydride Copolymer,Acetyl Tributyl Citrate, Isopropyl Alcohol,Polymethylmethacrylate, Sucrose Acetate Isobutyrate,Stearalkonium Bentonite,Diacetone Alcohol,Silica, Benzophenone-1, Trimethylpentanediyl Dibenzoate, Dimethicone,Trimethylsiloxysilicate, N-Butyl Alcohol, Phosphoric Acid.May Contain: Mica, Bis(Glycidoxyphenyl)Propane/ Bisaminomethylnorbornane Copolymer, Aluminum Hydroxide, Tin Oxide, Titanium Dioxide/CI 77891,Ferric Ammonium Ferrocyanide/CI 77510,Iron Oxide/CI 77499, Black Iron Oxide/CI 77499,Red Iron Oxide/CI 77499, Ultramarines/CI 77007, Aluminium Powder/CI 77000, EXT Violet 2/CI 60730, Red 28/CI 45410, Yellow 5 Lake/CI 19140, Red 34 Lake/CI 15880, Red 6 Lake/CI 15850, Red 7 Lake/CI 15850

     

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