Products + Returns

• Return Policies

  Are all sales final?

  We only replace items if they are defective or damaged. To do a return, shoot us an email at customerservice@basecoatnailsalon.com and send your item to: 2700 Walnut St. Unit A Denver, CO 80205. You are responsible for the shipping costs for the return.

  When do I expect to receive my refund?

  All services, gift cards, health, beauty and personal care items are non-returnable and final. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

  What if I opened my product?

  There are certain situations where only partial refunds are granted: if any item has obvious signs of use; is not in its original condition; is damaged or missing parts for reasons not due to our error; or is returned more than 7 days after delivery.

• Shipping

  Can I mail in my return and will I be charged an additional fee?

  Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it takes for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

• Gifts + Exchanges

  Are gifts refundable or exchangeable?

  If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

• Late or Missing Refunds

  What if I haven’t received my return?

  Refunds often take time to process. If you’ve checked your bank account and called your credit card company and still haven’t received your refund, please contact us at customerservice@basecoatnailsalon.com

  How long until I receive a return or refund?

  Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. This may take a few days to process.

• Health + Safety

  What should I know about Base Coat products?

  While Base Coat Nail Polish is free of the most toxic ingredients found in other nail polish, we do not want to mislead our clients into believing that our nail polishes are chemical-free. The reality is in order for polish to stick to nails and adequately dry, it needs to have certain chemical ingredients. Until we discover a miracle product that is 100% chemical-free, we will continue to provide the cleanest, safest products possible without compromising beauty or function. These statements have not been evaluated by the Food and Drug Administration. All Base Coat nail salon products are not intended to diagnose, treat, cure, or prevent any disease.

  What should I know about 8-Free polishes?

  Better than 3-Free or 5-Free, Base Coat nail polish is 8-Free, which means that it does not contain 8 toxic ingredients that are commonly found in nail polish. These ingredients are known to cause health problems such as cancer, asthma and even neonatal death. These more specific 8 toxic ingredients are Dibutyl Phthalate (DBP), Toluene, Formaldehyde, Formaldehyde Resin, Camphor, Ethyl Tosylamide, Xylene, and Parabens.

  In addition to being 8-Free, all Base Coat Nail Polish is: Leaping Bunny Certified FDA - Approved ingredients Professional Grade Vegan and cruelty-free. Responsibly Made in the USA Each bottle of polish is custom formulated and hand poured for Base Coat Nail Salon. *Please note sometimes there will be a slight variation in color because of this. Base Coat Nail Polish expiration is 12 months Base Coat Spa Products expiration is 6 months Base Coat Nail Polish comes in 105 thoughtfully curated colors, including Top Coat, Base Coat, Matte Coat, and shades to flatter every skin tone. What’s more, it has been specially formulated to last 7-10 days without chipping. Please Note: While Base Coat Nail Polish is free of the most toxic ingredients found in other nail polish, we do not want to mislead our clients into believing that our nail polishes are chemical-free. The reality is, in order for polish to adhere to nails and adequately dry, it needs to have certain chemical ingredients. Until we discover a miracle product that is 100% chemical-free, we will continue to provide the cleanest and safest products possible without compromising beauty or functionality.

  What are the Base Coat Nail Polish General FDA Approved Base Ingredients?

  Butyl Acetate, Ethyl Acetate, Nitrocellulose, Adipic Acid/Neopentyl Glycol/ Trimellitic Anhydride Copolymer, Acetyl Tributyl Citrate, Isopropyl Alcohol, Stearalkonium Bentonite, Acrylates Copolymer, Styrene/Acrylates Copolymer, Silica, Benzophenone-1, Trimethylpentanediyl Dibenzoate May Contain: Tin Oxide, Ultramarines/CI 77007, Manganese Violet/CI 77742, N-Butyl Alcohol, Red 6 Lake/CI 15850, Titanium Dioxide/CI 77891, Black Iron Oxide/CI 77499, Aluminum Powder/CI 77000, Red Iron Oxide/CI 77491, Blue 1 Lake/CI 42090, Ferric Ammonium Ferrocyanide/CI 77510, Polyethylene Terephthalate,Yellow 5 Lake/CI 19140, Calcium Aluminum Borosilicate, Red 34 Lake/ CI 15880, Black 2/CI 77266, Red 7 Lake/CI 15850, Mica

  What are the Neon Nail Polish FDA Approved Base Ingredients?

  Butyl Acetate, Ethyl Acetate, Nitrocellulose, Acetyl Tributyl Citrate, Isopropyl Alcohol, Phthalic Anhydride/Trimellitic Anhydride/Glycols /Copolymer, n-Butyl Alcohol, Silica, Bis(Glycidoxyphenyl) propane / Bis Aminomethyl -norbornane Copolymer, Aluminum Hydroxide, Benzophenone-1 May Contain: Titanium Dioxide/CI 77891, FD&C Yellow No. 5/CI 19140, D&C Red No. 7/CI 15850, Blue 1 Lake/CI 42090, D&C Violet 2/CI 60725, Ferric Ammonium Ferrocyanide/CI 77510, D&C Orange No. 5 CI 45370, D&C Yellow No. 11/CI 47000, D&C Red 28/CI 45410, D&C Red 22/CI 45380, Ultramarine Blue

  What are the Halal Nail Polish FDA Approved Base Ingredients?

  Halal Nail Polish Ingredients: Butyl Acetate,Ethyl Acetate,Nitrocellulose, Adipic Acid/Neopentyl Glycol/ Trimellitic Anhydride Copolymer,Acetyl Tributyl Citrate, Isopropyl Alcohol,Polymethylmethacrylate, Sucrose Acetate Isobutyrate,Stearalkonium Bentonite,Diacetone Alcohol,Silica, Benzophenone-1, Trimethylpentanediyl Dibenzoate, Dimethicone,Trimethylsiloxysilicate, N-Butyl Alcohol, Phosphoric Acid.May Contain: Mica, Bis(Glycidoxyphenyl)Propane/ Bisaminomethylnorbornane Copolymer, Aluminum Hydroxide, Tin Oxide, Titanium Dioxide/CI 77891,Ferric Ammonium Ferrocyanide/CI 77510,Iron Oxide/CI 77499, Black Iron Oxide/CI 77499,Red Iron Oxide/CI 77499, Ultramarines/CI 77007, Aluminium Powder/CI 77000, EXT Violet 2/CI 60730, Red 28/CI 45410, Yellow 5 Lake/CI 19140, Red 34 Lake/CI 15880, Red 6 Lake/CI 15850, Red 7 Lake/CI 15850 More information about the chemicals found in other nail polish that Base Coat products DO NOT contain:

  Dibutyl Phthalate: Fetal exposure in the womb to oestrogenic chemicals and teratogens such as phthalates (including Dibutyl Phthalate) has been linked to fertility problems, child deformities, and cancer.

  Toluene: Designated by the U.S. Environmental Protection Agency as hazardous waste, Toluene is known to cause asthma in previously healthy people, is toxic to reproduction, and can cause chromosome aberrations (aka change the structure of your DNA) that can lead to Down’s Syndrome in fetuses exposed to Toluene while in the womb. Other adverse reactions to Toluene exposure and inhalation include drowsiness, headaches and dizziness. Exposure to high doses of Toluene can impair memory, vision and hearing.

  Formaldehyde: Formaldehyde is a chemical used in some other nail polish brands that the International Agency for Research on Cancer classifies as a known human carcinogen. Formaldehyde is also linked to asthma, neurotoxicity, and developmental toxicity. Formaldehyde is listed on the Proposition 65 list of the State of California.

  Formaldehyde Resin (otherwise known as Tosylamide): Along with carrying the same dangers as Formaldehyde, Formaldehyde Resin is known to cause contact dermatitis.

  Camphor: As nails are the outer layers of the epidermis, Camphor is swiftly absorbed through them into the skin. From there, it crosses the placenta and has been implicated in fetal death and neonatal death (death of newborn children within the first 28 days of life). Other adverse reactions from skin absorption and ingestion of Camphor can include hallucinations and convulsions, and Camphor ingestion can even lead to coma. Camphor is listed on the Proposition 65 list of the State of California.

  Xylene: This is the same solvent that used to be in permanent markers. Fetal exposure has been linked to fertility problems, child deformities, and cancer.

  Ethyl Tosylamide: This chemical has been banned from personal care products in Europe (but not in the U.S.) because of its antibiotic properties and concerns over its antibiotic resistance.

  Parabens: All parabens can cause skin sensitization and contact allergies. Certain parabens have been detected intact in the breast tissue of women diagnosed with breast cancer.

  Lead: Lead has been labelled as a potential human carcinogen by the International Agency for Research on Cancer. It is a known carcinogen and reproductive toxicant as acknowledged by the State of California Environmental Protection Agency (Proposition 65 List of Carcinogens). Lead can cause skin and eye irritation; affect both the blood and central nervous system; and is toxic by ingestion, inhalation and skin absorption. Lead exposure presents a possible risk of impaired fertility and harm to unborn children. It has been banned from cosmetic products in Canada and the EU, due to its carcinogenicity and reproductive toxicity.