Products + Returns

• Return Policies

  Are all sales final?

  All BASE COAT products, services and gift cards are non-returnable and final. No exceptions.

  *PLEASE MAKE SURE YOU SELECT THE CORRECT COLOR YOU WANT BEFORE SUBMITTING YOUR ORDER. WE WILL NOT EXCHANGE OR REFUND ANY NAIL POLISH OR SPA PRODUCTS. 

  IF YOU HAVE QUESTIONS ABOUT ANY OF OUR COLORS OR PRODUCTS PLEASE EMAIL US AT CUSTOMERSERVICE@BASECOATNAILSALON.COM.

  We only replace items if they are defective within 7 days of shipment. To do a return, send us an email at orders@basecoatnailsalon.com and send your item to: 2700 Walnut St. Unit A Denver, CO 80205. You are responsible for the shipping costs for the return. Once your defective item is returned, received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7-14 business days. 

  WHEN DO I EXPECT MY REFUND? 

  All BASE COAT products, services and gift cards are non-returnable and final. No exceptions. If any item has obvious signs of use; is not in its original condition; is damaged or missing parts for reasons not due to our error it is non-refundable.  

• Shipping

  How quickly do you ship?

  Orders are processed and shipped out within 2-4 business days. We do not ship on weekends or postal holidays.

   

  Do you offer expedited shipping?

  We are unable to offer expedited shipping at this time. All our products will ship out of Denver, Colorado with USPS Ground and can typically take anywhere from 4-10 business days.

   

  Do you ship outside the USA?

  Currently, we only ship our products within the United States. This does include Alaska and Hawaii! *Please note that due to the distance, Alaska and Hawaii are not eligible for Free Shipping discounts at this time.

   

  This is a gift, can I include a note?

  We do not offer gift note options at this time, however, you are more than welcome to utilize the “Company” line in checkout, to write your name or who it is from. On the shipping label, this will appear right below the receiver’s name. In addition, we do not include receipts in our shipments.

   

  Can I delay shipment of my order?

  Orders ship out in the order they are received. We cannot delay the shipment of an order, so please be sure you will be in town to receive it.

   

  Can I update my order once it’s been placed?

  Unfortunately, we cannot update your order once you have placed it. We do not keep your credit card information on file, so we are unable to edit the products you have purchased. If you really believe you need to make a change to your order, please email us at orders@basecoatnailsalon.com as soon as possible. Please put your order number in the subject line.

   

  Can I cancel my order?

  Once an order is placed, it is most likely that it is well on its way to getting packed and shipped to you. If you have entered the wrong address, please contact us within one hour of placing the order, so that we have time to fix the mistake before it ships out.

   

  Can you do anything if the order has already left your facility in Denver, Colorado?

  If the order has already shipped with an incorrect address, we suggest contacting USPS to try to reroute the package, and/or correct the address. We’re extremely sorry, but there is not a whole lot we can do. We cannot offer a refund or reship the product at no cost.

  We know this policy probably isn’t what you wanted to read, but as a small business we simply cannot afford to reship or replace every order entered in user error. The easiest way to prevent this from happening is to carefully enter your address at checkout, and double check that it’s correct before placing your order.

   

  What should I do if I received the wrong product?

  If your order is incorrect, please contact us immediately. You can email orders@basecoatnailsalon.com, and include your order number in the subject line. We will work with you to make it right.

   

  What if my order is damaged?

  BASE COAT is not responsible for damaged packages at the hands of USPS. You will not be refunded nor will we ship out a replacement for your lost order. As the receiving party, you need to be the one to contact USPS to file a damage claim. We know this policy probably isn’t what you wanted to read, but as a small business we simply cannot afford to refund, reship or replace every order.

   

  What do I do if my order appears to be lost?

  If you feel USPS has lost your order it is your responsibility to contact them first. We have the same tracking information as you do. As the receiving party, you need to be the one to contact USPS to reschedule a delivery, inquire about a lost package, file a damage claim or change the shipping address, etc.

  BASE COAT is not able to freely replace or refund the items, but we will do our best to assist you in sorting out the situation with the carrier. This can in some instances take a few days to a few weeks. Once a package is tendered to the carrier, many factors are out of our control. If a package is marked as delivered, but missing from the point of delivery, we cannot be held responsible for refunding or replacing.

  We sincerely thank you for your understanding!

   

• Gifts + Exchanges

  All BASE COAT products, services and gift cards are non-returnable and final. No exceptions.

• Late or Missing Refunds

  What if I haven’t received my return?

  All BASE COAT products, services and gift cards items are non-returnable and final. No exceptions.

  We only replace items if they are defective within 7 days of shipment. To do a return, send us an email at orders@basecoatnailsalon.com and send your item to: 2700 Walnut St. Unit A Denver, CO 80205. You are responsible for the shipping costs for the return. Once your defective item is returned, received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7-14 business days. 

  How long until I receive a return or refund?

  Once your defective item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. This may take a 7-14 business days to process.

• Health + Safety

  What should I know about Base Coat products?

  While Base Coat Nail Polish is free of the most toxic ingredients found in other nail polish, we do not want to mislead our clients into believing that our nail polishes are chemical-free. The reality is in order for polish to stick to nails and adequately dry, it needs to have certain chemical ingredients. Until we discover a miracle product that is 100% chemical-free, we will continue to provide the cleanest, safest products possible without compromising beauty or function. These statements have not been evaluated by the Food and Drug Administration. All Base Coat nail salon products are not intended to diagnose, treat, cure, or prevent any disease.

  What should I know about 10-Free polishes?

  Better than 3-Free or 5-Free, Base Coat nail polish is 10-Free, which means that it does not contain 10 toxic ingredients that are commonly found in nail polish. These ingredients are known to cause health problems such as cancer, asthma and even neonatal death. These more specific 8 toxic ingredients are Dibutyl Phthalate (DBP), Toluene, Formaldehyde, Formaldehyde Resin, Camphor, Ethyl Tosylamide, Xylene, and Parabens.

  In addition to being 10-Free, all Base Coat Nail Polish is: Leaping Bunny Certified FDA - Approved ingredients Professional Grade Vegan and cruelty-free. Responsibly Made in the USA Each bottle of polish is custom formulated and hand poured for Base Coat Nail Salon. *Please note sometimes there will be a slight variation in color because of this. Base Coat Nail Polish expiration is 12 months Base Coat Spa Products expiration is 6 months Base Coat Nail Polish comes in 105 thoughtfully curated colors, including Top Coat, Base Coat, Matte Coat, and shades to flatter every skin tone. What’s more, it has been specially formulated to last 7-10 days without chipping. Please Note: While Base Coat Nail Polish is free of the most toxic ingredients found in other nail polish, we do not want to mislead our clients into believing that our nail polishes are chemical-free. The reality is, in order for polish to adhere to nails and adequately dry, it needs to have certain chemical ingredients. Until we discover a miracle product that is 100% chemical-free, we will continue to provide the cleanest and safest products possible without compromising beauty or functionality.

  What are the Base Coat Nail Polish General FDA Approved Base Ingredients?

  Butyl Acetate, Ethyl Acetate, Nitrocellulose, Adipic Acid/Neopentyl Glycol/ Trimellitic Anhydride Copolymer, Acetyl Tributyl Citrate, Isopropyl Alcohol, Stearalkonium Bentonite, Acrylates Copolymer, Styrene/Acrylates Copolymer, Silica, Benzophenone-1, Trimethylpentanediyl Dibenzoate May Contain: Tin Oxide, Ultramarines/CI 77007, Manganese Violet/CI 77742, N-Butyl Alcohol, Red 6 Lake/CI 15850, Titanium Dioxide/CI 77891, Black Iron Oxide/CI 77499, Aluminum Powder/CI 77000, Red Iron Oxide/CI 77491, Blue 1 Lake/CI 42090, Ferric Ammonium Ferrocyanide/CI 77510, Polyethylene Terephthalate,Yellow 5 Lake/CI 19140, Calcium Aluminum Borosilicate, Red 34 Lake/ CI 15880, Black 2/CI 77266, Red 7 Lake/CI 15850, Mica

  What are the Neon Nail Polish FDA Approved Base Ingredients?

  Butyl Acetate, Ethyl Acetate, Nitrocellulose, Acetyl Tributyl Citrate, Isopropyl Alcohol, Phthalic Anhydride/Trimellitic Anhydride/Glycols /Copolymer, n-Butyl Alcohol, Silica, Bis(Glycidoxyphenyl) propane / Bis Aminomethyl -norbornane Copolymer, Aluminum Hydroxide, Benzophenone-1 May Contain: Titanium Dioxide/CI 77891, FD&C Yellow No. 5/CI 19140, D&C Red No. 7/CI 15850, Blue 1 Lake/CI 42090, D&C Violet 2/CI 60725, Ferric Ammonium Ferrocyanide/CI 77510, D&C Orange No. 5 CI 45370, D&C Yellow No. 11/CI 47000, D&C Red 28/CI 45410, D&C Red 22/CI 45380, Ultramarine Blue

  What are the Halal Nail Polish FDA Approved Base Ingredients?

  Halal Nail Polish Ingredients: Butyl Acetate,Ethyl Acetate,Nitrocellulose, Adipic Acid/Neopentyl Glycol/ Trimellitic Anhydride Copolymer,Acetyl Tributyl Citrate, Isopropyl Alcohol,Polymethylmethacrylate, Sucrose Acetate Isobutyrate,Stearalkonium Bentonite,Diacetone Alcohol,Silica, Benzophenone-1, Trimethylpentanediyl Dibenzoate, Dimethicone,Trimethylsiloxysilicate, N-Butyl Alcohol, Phosphoric Acid.May Contain: Mica, Bis(Glycidoxyphenyl)Propane/ Bisaminomethylnorbornane Copolymer, Aluminum Hydroxide, Tin Oxide, Titanium Dioxide/CI 77891,Ferric Ammonium Ferrocyanide/CI 77510,Iron Oxide/CI 77499, Black Iron Oxide/CI 77499,Red Iron Oxide/CI 77499, Ultramarines/CI 77007, Aluminium Powder/CI 77000, EXT Violet 2/CI 60730, Red 28/CI 45410, Yellow 5 Lake/CI 19140, Red 34 Lake/CI 15880, Red 6 Lake/CI 15850, Red 7 Lake/CI 15850 More information about the chemicals found in other nail polish that Base Coat products DO NOT contain:

  Dibutyl Phthalate: Fetal exposure in the womb to oestrogenic chemicals and teratogens such as phthalates (including Dibutyl Phthalate) has been linked to fertility problems, child deformities, and cancer.

  Toluene: Designated by the U.S. Environmental Protection Agency as hazardous waste, Toluene is known to cause asthma in previously healthy people, is toxic to reproduction, and can cause chromosome aberrations (aka change the structure of your DNA) that can lead to Down’s Syndrome in fetuses exposed to Toluene while in the womb. Other adverse reactions to Toluene exposure and inhalation include drowsiness, headaches and dizziness. Exposure to high doses of Toluene can impair memory, vision and hearing.

  Formaldehyde: Formaldehyde is a chemical used in some other nail polish brands that the International Agency for Research on Cancer classifies as a known human carcinogen. Formaldehyde is also linked to asthma, neurotoxicity, and developmental toxicity. Formaldehyde is listed on the Proposition 65 list of the State of California.

  Formaldehyde Resin (otherwise known as Tosylamide): Along with carrying the same dangers as Formaldehyde, Formaldehyde Resin is known to cause contact dermatitis.

  Camphor: As nails are the outer layers of the epidermis, Camphor is swiftly absorbed through them into the skin. From there, it crosses the placenta and has been implicated in fetal death and neonatal death (death of newborn children within the first 28 days of life). Other adverse reactions from skin absorption and ingestion of Camphor can include hallucinations and convulsions, and Camphor ingestion can even lead to coma. Camphor is listed on the Proposition 65 list of the State of California.

  Xylene: This is the same solvent that used to be in permanent markers. Fetal exposure has been linked to fertility problems, child deformities, and cancer.

  Ethyl Tosylamide: This chemical has been banned from personal care products in Europe (but not in the U.S.) because of its antibiotic properties and concerns over its antibiotic resistance.

  Parabens: All parabens can cause skin sensitization and contact allergies. Certain parabens have been detected intact in the breast tissue of women diagnosed with breast cancer.

  Lead: Lead has been labelled as a potential human carcinogen by the International Agency for Research on Cancer. It is a known carcinogen and reproductive toxicant as acknowledged by the State of California Environmental Protection Agency (Proposition 65 List of Carcinogens). Lead can cause skin and eye irritation; affect both the blood and central nervous system; and is toxic by ingestion, inhalation and skin absorption. Lead exposure presents a possible risk of impaired fertility and harm to unborn children. It has been banned from cosmetic products in Canada and the EU, due to its carcinogenicity and reproductive toxicity.