For a cleaner and safer beauty experience we do not offer or remove any form of acrylic, dip acrylic powder, extensions or hard gels. This policy helps us maintain a non-toxic environment for our clients and nail artists. If you’re unsure about what type of polish you are wearing, please inquire with the salon that provided your last service. Any clients entering our salons wearing acrylics or hard gels will be refused service with no refund.
LIGHT CUTICLE CARE
Cuticles protect your health and the well-being of your nails. At Base Coat, we only lightly trim hangnails and loose dead skin that is visible after gently pushing the cuticles back. Trimming or cutting live cuticles during a manicure is purely cosmetic and doesn’t benefit the nail in any way, which not only makes your cuticles grow back faster, but also encourages them to fray more easily. In fact, it’s actually more harmful to your nails. The small area of skin is there to protect your nails from infection. When this skin is removed, your nail is left unprotected and becomes vulnerable to bacteria and fungus.
BRINGING YOUR OWN NAIL POLISH
We’re committed to creating a safe and clean salon environment. We politely ask you to not bring in your own nail polish or manicure implements.
NAIL CARE AFTER SERVICES
Base Coat Nail Salon stands by and guarantees quality work to ensure you enjoy your experience. While we cannot issue a refund, or your time if a problem does occur, we invite you to book a complimentary touch-up on the affected nails only to remedy your concerns until you are completely satisfied. In the event your nails chip within three days after your service (four days for gel polish), please email us with a photo, and date and time of your appointment to email@example.com to resolve the issue only with the original nail technician within 5 business days after your email is received. Outside the 5 day period, there will be a full charge of our normal fee. Please refer to our price list. For cancellations less than 12 hours notice or no-show, we will not honor the complimentary touch-up or service.
GENTLE SOFT GEL REMOVAL
Please note, we only remove soft gel polishes. For a cleaner and safer beauty experience, we do not offer or remove acrylic, dip acrylic powder or hard gels. Minimal acetone is used in our soft gel removal process. Gentle soft gel removal is not included in any of our services. Your service will be shortened to accommodate the gel removal. $20+ and up to remove any non Base Coat soft gel polish.
EXTRA DRYING TIME
Less-toxic polish takes slightly longer to dry, so please plan for a few extra minutes after your service. Note that while polish may seem dry to the touch after service, it takes a full 12-24 hours for it to fully harden and cure. Please be careful, and keep your feet free from shoes to avoid smudging. Unfortunately, once you’ve left Base Coat, we cannot protect you from nicks, smears or chips. We understand that accidents happen and while we are more than happy to fix them, we will charge $20 for a polish change.
BEFORE YOUR PEDICURE
Pedicure clients are advised to not shave their legs for at least 24 hours prior to service. Wear pants that do not taper from the knee to the ankle, and please bring your own flip flops to wear out of the salon. In our efforts to reduce our carbon footprint as a small business, we no longer carry disposable slippers at any of our locations.
BASE COAT SMOOTH CRYSTAL GLASS NAIL FILE
At BASE COAT we use our SMOOTH crystal glass nail files for both manicures and pedicures services since the day we opened in 2013. We love the many benefits of using our glass nail files at our salons, not only are they ideal for gentle and precise nail shaping, but they are the friendliest option for the environment. Because crystal glass nail files are sanitizable and maintain their grit through several uses, they are a zero waste implement, unlike emery boards that must be thrown away after each service.
While Base Coat nail polish is free of the most toxic ingredients found in other nail polish, we do not want to mislead our clients into believing that our nail polishes are chemical-free. The reality is, in order for polish to stick to nails and adequately dry, it needs to have certain chemical ingredients. Until we discover a miracle product that is 100% chemical-free, we will continue to provide the cleanest, safest products possible without compromising beauty or function.
These statements have not been evaluated by the Food and Drug Administration. All Base Coat Nail Salon products are not intended to diagnose, treat, cure, or prevent any disease.