When booking an appointment at Base Coat, you are agreeing to all of our salon policies. In an effort to make sure our staff receives a full day's wage, we have a strict 12-hour cancellation policy. No shows and short notice cancellations will occur a full charge to guarantee nail artists get paid for their time. We thank you in advance for understanding and greatly appreciate your support in advancing our mission to provide a living wage for our staff.
For a cleaner and safer beauty experience we do not offer or remove any form of acrylic, dip acrylic powder, extensions or hard gels. This policy helps us maintain a non-toxic environment for our clients and nail artists. If you’re unsure about what type of polish you are wearing, please inquire with the salon that provided your last service. Any clients entering our salons wearing acrylics or hard gels will be refused service with no refund.
To cancel, modify, downgrade or reschedule your appointment please only email us at email@example.com 12+ hours before your scheduled appointment to avoid being charged the full amount of your service.
CREDIT CARD OR VENMO GRATUITY ONLY
We no longer accept cash as a payment method, nor for gratuity. Prices do not include gratuity. Our licensed and professional nail artists kindly request and appreciate 20%+ Credit Card or Venmo gratuity. We appreciate your generosity. Base Coat gift cards cannot be used for gratuity.
We accept Visa, MasterCard, American Express and Venmo. No cash or checks accepted.
REFUSAL OF SERVICE
We have the right to refuse service to anyone at any time with no refund. This includes but is not limited to the usage of drugs, alcohol, sexual comments/remarks or any unacceptable behavior that we feel is inappropriate. As licensed professionals, we follow a strict code of ethics. It is very important that a safe environment is maintained for ourselves and each of our clients.
GIFT CARD TERMS + CONDITIONS
Base Coat gift cards do not expire, and there are no fees associated with them. Treat a Base Coat gift card as cash; if it is lost or stolen, it will not be replaced. Flagship and Shop-in-Shop cards are not interchangeable and cannot be used for online purchases. Base Coat Flagship cards can only be used in person at Base Coat Flagship locations for services and products. Nordstrom Shop-in-Shop cards can only be used in person at Base Coat x Nordstrom Shop-in-Shop locations for services and products. Our gift cards are not redeemable for cash. Our gift cards cannot be used to secure appointments and may not be exchanged for cash or other vouchers or used for gratuity. Base Coat gift cards are not valid at any Nordstrom locations or online. For gift card balance, terms and expiration date, present this card at Base Coat Nail Salon Flagship locations only. This card is the property of the issuer.
NO REFUNDS OR EXCHANGES
All services, gift cards, health, beauty and personal care items are non-returnable and final. Base Coat gift cards are not valid at all Nordstrom locations and Base Coat does not accept Nordstrom gift cards or Nordstrom credit cards.
While Base Coat nail polish is free of the most toxic ingredients found in other nail polish, we do not want to mislead our clients into believing that our nail polishes are chemical-free. The reality is, in order for polish to stick to nails and adequately dry, it needs to have certain chemical ingredients. Until we discover a miracle product that is 100% chemical-free, we will continue to provide the cleanest, safest products possible without compromising beauty or function.
These statements have not been evaluated by the Food and Drug Administration. All Base Coat Nail Salon products are not intended to diagnose, treat, cure, or prevent any disease.