Salon Policies

• General Topics

  When booking an appointment at Base Coat, you are agreeing to all of our salon policies. In an effort to make sure our staff receives a full day's wage, we have a strict 12-hour cancellation policy. No shows and short notice cancellations will occur a full charge to guarantee nail artists get paid for their time. We thank you in advance for understanding and greatly appreciate your support in advancing our mission to provide a living wage for our staff.

  For a cleaner and safer beauty experience we do not offer or remove any form of acrylic, dip acrylic powder, extensions or hard gels. This policy helps us maintain a non-toxic environment for our clients and nail artists. If you’re unsure about what type of polish you are wearing, please inquire with the salon that provided your last service. Any clients entering our salons wearing acrylics or hard gels will be refused service with no refund.

  To cancel, modify, downgrade or reschedule your appointment please only email us at customerservice@basecoatnailsalon.com 12+ hours before your scheduled appointment to avoid being charged the full amount of your service.

  CREDIT CARD OR VENMO GRATUITY ONLY

  We no longer accept cash as a payment method, nor for gratuity. Prices do not include gratuity. Our licensed and professional nail artists kindly request and appreciate 20%+ Credit Card or Venmo gratuity. We appreciate your generosity. Base Coat gift cards cannot be used for gratuity.

  PAYMENT

  We accept Visa, MasterCard, American Express and Venmo. No cash or checks accepted. 

  REFUSAL OF SERVICE

  We have the right to refuse service to anyone at any time with no refund. This includes but is not limited to the usage of drugs, alcohol, sexual comments/remarks or any unacceptable behavior that we feel is inappropriate. As licensed professionals, we follow a strict code of ethics. It is very important that a safe environment is maintained for ourselves and each of our clients.

  GIFT CARD TERMS + CONDITIONS

  Base Coat gift cards do not expire, and there are no fees associated with them. Treat a Base Coat gift card as cash; if it is lost or stolen, it will not be replaced. Flagship and Shop-in-Shop cards are not interchangeable and cannot be used for online purchases. Base Coat Flagship cards can only be used in person at Base Coat Flagship locations for services and products. Nordstrom Shop-in-Shop cards can only be used in person at Base Coat x Nordstrom Shop-in-Shop locations for services and products. Our gift cards are not redeemable for cash. Our gift cards cannot be used to secure appointments and may not be exchanged for cash or other vouchers or used for gratuity. Base Coat gift cards are not valid at any Nordstrom locations or online. For gift card balance, terms and expiration date, present this card at Base Coat Nail Salon Flagship locations only. This card is the property of the issuer.

  NO REFUNDS OR EXCHANGES

  All services, gift cards, health, beauty and personal care items are non-returnable and final. Base Coat gift cards are not valid at all Nordstrom locations and Base Coat does not accept Nordstrom gift cards or Nordstrom credit cards.

  DISCLAIMER

  While Base Coat nail polish is free of the most toxic ingredients found in other nail polish, we do not want to mislead our clients into believing that our nail polishes are chemical-free. The reality is, in order for polish to stick to nails and adequately dry, it needs to have certain chemical ingredients. Until we discover a miracle product that is 100% chemical-free, we will continue to provide the cleanest, safest products possible without compromising beauty or function.

  These statements have not been evaluated by the Food and Drug Administration. All Base Coat Nail Salon products are not intended to diagnose, treat, cure, or prevent any disease.

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• Booking

  CREDIT CARD DEPOSIT

  We require a credit card to secure all appointments and your card will be pre-authorized with no exceptions. Base Coat gift cards can not be used to secure appointments. All cards on file are added to the system via a secure electronic process that ensures all information is encrypted. In the event that we do not receive the required notice for adjustments, no shows, or cancellations your card will be charged 100% of the full-service fee of your scheduled appointment.

  ONLINE BOOKING

  We recommend that you book your appointments in advance so that we may accommodate your scheduling requests. Walk-ins are always welcome but not guaranteed. Please arrive 15 minutes prior to your scheduled service, especially if you are a new client. Note your nail artist originally booked online or over the phone is not always guaranteed and can change without any notice. If you would like to request a specific nail artist, you must give us a call and we will do our best to accommodate your request, again please note this is not guaranteed.

  GROUP BOOKINGS

  For groups of 4-8 people, we require a 50% deposit at the time of booking, and a 25% gratuity will be added to the service total upon completion of all services. Guests may choose to add an additional gratuity at the time of check-out if desired. If there are cancellations or downgrades in any services less than 12 hours in advance, or a no-show, you or the group coordinator will still be responsible for the full-service fee and 25% gratuity of your originally scheduled appointments. We require a minimum of 12 hours notice in order to change or cancel the booking. Deposits are calculated according to each service. If a group member arrives more than 10 minutes after the scheduled start time, we cannot guarantee their scheduled services. The group coordinator is still required to pay the full cost of these services including 25% gratuity even if we are unable to provide the services. Groups of more than eight people must rent the space hourly to accommodate the group.

  REBOOKING

  We recommend that you book your next appointment prior to leaving the salon, so that we can be sure to accommodate your schedule and maintain your healthy nails.

  CREDIT CARD OR VENMO GRATUITY ONLY

  We no longer accept cash as a payment method, nor for gratuity. Prices do not include gratuity. Our licensed and professional nail artists kindly request and appreciate 20%+ Credit Card or Venmo gratuity. We appreciate your generosity. Base Coat gift cards cannot be used for gratuity.

  PAYMENT

  We accept Visa, MasterCard, American Express and Venmo. No cash or checks accepted. 

   

• Cancellation

  12 HOUR STRICT CANCELLATION + DOWNGRADE POLICY

  Rain, snow or shine Base Coat Nail Salon adheres to a strict 12-hour cancellation and downgrade policy for all nail service appointments. This policy allows us to accommodate the high demand for appointments and guarantees a full days wage for our licensed nail artists and professional staff. This policy applies across the board whether booked in person, on the phone, via email or online through our website. If for any reason you miss an appointment, are more than 10 minutes late, or downgrade your service, you will still be responsible for the full-service fee of your originally scheduled appointment. No refunds will be given to cancelled or rescheduled bookings with less than 12 hours notice. Same-day cancellations, service downgrades, and no-shows will be charged the full-service fee of your original scheduled appointment. Please note this policy also applies to large parties and group bookings.

  50% SAME-DAY RESCHEDULING FEE

  For same-day rescheduling, we charge 50% of the original service booked regardless if you are rescheduling with the same nail artist or not. In addition, you will still be responsible for the full-service fee of your rescheduled appointment. Same-day appointments are final. 

  SICK POLICY

  In an effort to maintain a healthy environment, we ask that if you are sick (which includes a cold, a fever, the flu, etc.) or have the onset of symptoms of an illness that you reschedule your appointment. If you arrive for your appointment with visible symptoms of an illness, you will be asked to reschedule your appointment and charged 50% of your original service to reschedule. This is for your well-being as well as the health of our employees and other clients. Receiving a service when you are sick is not advised. While in the early and acute stages of a cold, the flu or other illness, a manicure or pedicure service can accelerate the onset of the infection and intensify its severity (via additional circulation of blood & lymph). Please wait until you have been well for at least a week before getting your service. If you do need to cancel your appointment, please call us 12 hours before your scheduled appointment, so you are not charged the full amount and we will be happy to reschedule your appointment for a time when you are feeling better.

  ARRIVAL + LATE ARRIVALS

  In order to receive the best experience, we encourage all clients to arrive 15 minutes early to ensure there is plenty of time to check in and choose the perfect polish from our vast range of non-toxic colors. As a courtesy to all clients scheduled throughout the day, on-time arrival is expected. If you arrive more than 10 minutes late, we will shorten the length of your service time or reschedule your appointment in consideration of the next client. If we have to adjust or shorten your appointment due to a late arrival, you will still be responsible for the full-service fee of your originally scheduled appointment.

  NO-SHOWS

  As part of our mission to provide each of our licensed nail artists with a living wage and guarantee all of our staff a full day's wage, we adhere to a strict no-show policy. If you forget or miss your appointment for any reason, you will be charged for the full price of the service that was booked.

• Our Services

  LIGHT CUTICLE CARE

  Cuticles protect your health and the well-being of your nails. At Base Coat, we only lightly trim hangnails and loose dead skin that is visible after gently pushing the cuticles back. Trimming or cutting live cuticles during a manicure is purely cosmetic and doesn’t benefit the nail in any way, which not only makes your cuticles grow back faster, but also encourages them to fray more easily. In fact, it’s actually more harmful to your nails. The small area of skin is there to protect your nails from infection. When this skin is removed, your nail is left unprotected and becomes vulnerable to bacteria and fungus.

  BRINGING YOUR OWN NAIL POLISH

  We’re committed to creating a safe and clean salon environment. We politely ask you to not bring in your own nail polish or manicure implements.

  NAIL CARE AFTER SERVICES

  Base Coat Nail Salon stands by and guarantees quality work to ensure you enjoy your experience. While we cannot issue a refund, or your time if a problem does occur, we invite you to book a complimentary touch-up on the affected nails only to remedy your concerns until you are completely satisfied. In the event your nails chip within three days after your service (four days for gel polish), please email us with a photo, and date and time of your appointment to customerservice@basecoatnailsalon.com to resolve the issue only with the original nail technician within 5 business days after your email is received. Outside the 5 day period, there will be a full charge of our normal fee. Please refer to our price list. For cancellations less than 12 hours notice or no-show, we will not honor the complimentary touch-up or service.

  GENTLE SOFT GEL REMOVAL

  Please note, we only remove soft gel polishes. For a cleaner and safer beauty experience, we do not offer or remove acrylic, dip acrylic powder or hard gels. Minimal acetone is used in our soft gel removal process. Gentle soft gel removal is not included in any of our services. Your service will be shortened to accommodate the gel removal. $20+ and up to remove any non Base Coat soft gel polish.

  EXTRA DRYING TIME

  Less-toxic polish takes slightly longer to dry, so please plan for a few extra minutes after your service. Note that while polish may seem dry to the touch after service, it takes a full 12-24 hours for it to fully harden and cure. Please be careful, and keep your feet free from shoes to avoid smudging. Unfortunately, once you’ve left Base Coat, we cannot protect you from nicks, smears or chips. We understand that accidents happen and while we are more than happy to fix them, we will charge $20 for a polish change.

  BEFORE YOUR PEDICURE

  Pedicure clients are advised to not shave their legs for at least 24 hours prior to service. Wear pants that do not taper from the knee to the ankle, and please bring your own flip flops to wear out of the salon. In our efforts to reduce our carbon footprint as a small business, we no longer carry disposable slippers at any of our locations.

   

• Salon Etiquette

  To honor our spa-like atmosphere and respect other guests, we request the use of quiet voices in the salon. Please refrain from the use of cell phones, and turn your ringer to silent or vibrate prior to entering the salon.

  ANIMAL POLICY

  We love animals, but unfortunately no animals are allowed in any of our Base Coat Flagship locations. Service dogs with official “Service Animal” vests are the only exception to this rule.

  ESAs (Emotional Support Animals) do not have public access rights in the U.S. No matter how disabled their handler is, only dogs that are task trained to mitigate a disability, are non-aggressive, and are trained to behave in public can be a service dog. Comfort, petting and “emotional support” are not considered tasks by the ADA (The Americans With Disabilities Act).

  VALUABLES

  We suggest that you leave your valuables (i.e. jewelry) at home. Base Coat cannot be responsible for damaged personal valuables during services and will not be liable for lost or stolen personal items or valuables. Also, please check to make sure that no belongings are left behind.

  CHILD POLICY

  Children are only permitted in the salon when the child is receiving a service. For safety reasons and insurance purposes, no children under the age of 10 may accompany you while you are having a service. We do not have the facilities to care for children. We feel as a business, children who visit the salon during their parents' appointments or children who are unattended in the waiting area pose a safety issue. We love children, and we hope you understand that we cannot assure their safety in a professional environment. We also do not want to compromise the relaxation of our guests. Your understanding is greatly appreciated. During their appointment, children need to be able to sit still so that the nail artist can perform a quality service.

  REFUSAL OF SERVICE

  We have the right to refuse service to anyone at any time with no refund. This includes but is not limited to the usage of drugs, alcohol, sexual comments/remarks or any unacceptable behavior that we feel is inappropriate. As licensed professionals, we follow a strict code of ethics. It is very important that a safe environment is maintained for ourselves and each of our clients.

• Refill + Swap

  Do you do refills?

  As a small company, we are always finding new ways to take big steps in reducing the amount of trash we produce and waste. Bring back your Base Coat spa product containers at any of our locations and receive 10% off any refill.

  Do you dispose of old polishes?

  Out with the old, in with the new! We encourage our customers to bring old polish bottles from any brand to any Base Coat Nail Salon location for proper disposal. For every bottle you swap out receive 10% off for one of our Base Coat 8-Free nail polish colors.

• Health + Safety

  MEDICAL CONDITIONS

  When making an appointment or before your service, please let us know if you are pregnant, have any health conditions, special needs, ingrown toenails, allergies or injuries etc. This will help us customize your service to ensure the highest satisfaction and benefits.

  HEALTH + SAFETY

  By state law we must refuse service to anyone who appears to have any kind of communicable foot, hand or skin disease. A licensee shall not perform services on a client who appears to have an unhealthy condition, communicable disease, contagious conditions, an open wound, ingrown toenails, sore skin, or nail tissue that is inflamed, infected, broken, raised, or swollen.

  ALLERGIES + REACTIONS

  Natural ingredients are powerful and unique, just like you! Please be sure to always know what ingredients you may be allergic to before using our products. Always do a small patch skin test to see if you may have any reactions to our ingredients. Never use products in the eye area, internally, or on open wounds or irritated skin and discontinue use if irritation arises. Please be advised that some of our products may contain nuts or traces of nuts.

  ETCETERA

  We do not offer hard gels, acrylic or remove dip acrylic powder to maintain a non-toxic environment. Please remember to add gentle soft gel removal to your service if you have soft gel polish on. Your service will be shortened to accommodate the soft gel removal and you will be charged in full for the original appointment scheduled and the soft gel removal. $20+ and up to remove any non Base Coat soft gel polish.

Products + Returns

• Return Policies

  Are all sales final?

  We only replace items if they are defective or damaged. To do a return, shoot us an email at customerservice@basecoatnailsalon.com and send your item to: 2700 Walnut St. Unit A Denver, CO 80205. You are responsible for the shipping costs for the return.

  When do I expect to receive my refund?

  All services, gift cards, health, beauty and personal care items are non-returnable and final. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

  What if I opened my product?

  There are certain situations where only partial refunds are granted: if any item has obvious signs of use; is not in its original condition; is damaged or missing parts for reasons not due to our error; or is returned more than 7 days after delivery.

• Shipping

  Can I mail in my return and will I be charged an additional fee?

  Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it takes for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

• Gifts + Exchanges

  Are gifts refundable or exchangeable?

  If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

• Late or Missing Refunds

  What if I haven’t received my return?

  Refunds often take time to process. If you’ve checked your bank account and called your credit card company and still haven’t received your refund, please contact us at customerservice@basecoatnailsalon.com

  How long until I receive a return or refund?

  Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. This may take a few days to process.

• Health + Safety

  What should I know about Base Coat products?

  While Base Coat Nail Polish is free of the most toxic ingredients found in other nail polish, we do not want to mislead our clients into believing that our nail polishes are chemical-free. The reality is in order for polish to stick to nails and adequately dry, it needs to have certain chemical ingredients. Until we discover a miracle product that is 100% chemical-free, we will continue to provide the cleanest, safest products possible without compromising beauty or function. These statements have not been evaluated by the Food and Drug Administration. All Base Coat nail salon products are not intended to diagnose, treat, cure, or prevent any disease.

  What should I know about 8-Free polishes?

  Better than 3-Free or 5-Free, Base Coat nail polish is 8-Free, which means that it does not contain 8 toxic ingredients that are commonly found in nail polish. These ingredients are known to cause health problems such as cancer, asthma and even neonatal death. These more specific 8 toxic ingredients are Dibutyl Phthalate (DBP), Toluene, Formaldehyde, Formaldehyde Resin, Camphor, Ethyl Tosylamide, Xylene, and Parabens.

  In addition to being 8-Free, all Base Coat Nail Polish is: Leaping Bunny Certified FDA - Approved ingredients Professional Grade Vegan and cruelty-free. Responsibly Made in the USA Each bottle of polish is custom formulated and hand poured for Base Coat Nail Salon. *Please note sometimes there will be a slight variation in color because of this. Base Coat Nail Polish expiration is 12 months Base Coat Spa Products expiration is 6 months Base Coat Nail Polish comes in 105 thoughtfully curated colors, including Top Coat, Base Coat, Matte Coat, and shades to flatter every skin tone. What’s more, it has been specially formulated to last 7-10 days without chipping. Please Note: While Base Coat Nail Polish is free of the most toxic ingredients found in other nail polish, we do not want to mislead our clients into believing that our nail polishes are chemical-free. The reality is, in order for polish to adhere to nails and adequately dry, it needs to have certain chemical ingredients. Until we discover a miracle product that is 100% chemical-free, we will continue to provide the cleanest and safest products possible without compromising beauty or functionality.

  What are the Base Coat Nail Polish General FDA Approved Base Ingredients?

  Butyl Acetate, Ethyl Acetate, Nitrocellulose, Adipic Acid/Neopentyl Glycol/ Trimellitic Anhydride Copolymer, Acetyl Tributyl Citrate, Isopropyl Alcohol, Stearalkonium Bentonite, Acrylates Copolymer, Styrene/Acrylates Copolymer, Silica, Benzophenone-1, Trimethylpentanediyl Dibenzoate May Contain: Tin Oxide, Ultramarines/CI 77007, Manganese Violet/CI 77742, N-Butyl Alcohol, Red 6 Lake/CI 15850, Titanium Dioxide/CI 77891, Black Iron Oxide/CI 77499, Aluminum Powder/CI 77000, Red Iron Oxide/CI 77491, Blue 1 Lake/CI 42090, Ferric Ammonium Ferrocyanide/CI 77510, Polyethylene Terephthalate,Yellow 5 Lake/CI 19140, Calcium Aluminum Borosilicate, Red 34 Lake/ CI 15880, Black 2/CI 77266, Red 7 Lake/CI 15850, Mica

  What are the Neon Nail Polish FDA Approved Base Ingredients?

  Butyl Acetate, Ethyl Acetate, Nitrocellulose, Acetyl Tributyl Citrate, Isopropyl Alcohol, Phthalic Anhydride/Trimellitic Anhydride/Glycols /Copolymer, n-Butyl Alcohol, Silica, Bis(Glycidoxyphenyl) propane / Bis Aminomethyl -norbornane Copolymer, Aluminum Hydroxide, Benzophenone-1 May Contain: Titanium Dioxide/CI 77891, FD&C Yellow No. 5/CI 19140, D&C Red No. 7/CI 15850, Blue 1 Lake/CI 42090, D&C Violet 2/CI 60725, Ferric Ammonium Ferrocyanide/CI 77510, D&C Orange No. 5 CI 45370, D&C Yellow No. 11/CI 47000, D&C Red 28/CI 45410, D&C Red 22/CI 45380, Ultramarine Blue

  What are the Halal Nail Polish FDA Approved Base Ingredients?

  Halal Nail Polish Ingredients: Butyl Acetate,Ethyl Acetate,Nitrocellulose, Adipic Acid/Neopentyl Glycol/ Trimellitic Anhydride Copolymer,Acetyl Tributyl Citrate, Isopropyl Alcohol,Polymethylmethacrylate, Sucrose Acetate Isobutyrate,Stearalkonium Bentonite,Diacetone Alcohol,Silica, Benzophenone-1, Trimethylpentanediyl Dibenzoate, Dimethicone,Trimethylsiloxysilicate, N-Butyl Alcohol, Phosphoric Acid.May Contain: Mica, Bis(Glycidoxyphenyl)Propane/ Bisaminomethylnorbornane Copolymer, Aluminum Hydroxide, Tin Oxide, Titanium Dioxide/CI 77891,Ferric Ammonium Ferrocyanide/CI 77510,Iron Oxide/CI 77499, Black Iron Oxide/CI 77499,Red Iron Oxide/CI 77499, Ultramarines/CI 77007, Aluminium Powder/CI 77000, EXT Violet 2/CI 60730, Red 28/CI 45410, Yellow 5 Lake/CI 19140, Red 34 Lake/CI 15880, Red 6 Lake/CI 15850, Red 7 Lake/CI 15850 More information about the chemicals found in other nail polish that Base Coat products DO NOT contain:

  Dibutyl Phthalate: Fetal exposure in the womb to oestrogenic chemicals and teratogens such as phthalates (including Dibutyl Phthalate) has been linked to fertility problems, child deformities, and cancer.

  Toluene: Designated by the U.S. Environmental Protection Agency as hazardous waste, Toluene is known to cause asthma in previously healthy people, is toxic to reproduction, and can cause chromosome aberrations (aka change the structure of your DNA) that can lead to Down’s Syndrome in fetuses exposed to Toluene while in the womb. Other adverse reactions to Toluene exposure and inhalation include drowsiness, headaches and dizziness. Exposure to high doses of Toluene can impair memory, vision and hearing.

  Formaldehyde: Formaldehyde is a chemical used in some other nail polish brands that the International Agency for Research on Cancer classifies as a known human carcinogen. Formaldehyde is also linked to asthma, neurotoxicity, and developmental toxicity. Formaldehyde is listed on the Proposition 65 list of the State of California.

  Formaldehyde Resin (otherwise known as Tosylamide): Along with carrying the same dangers as Formaldehyde, Formaldehyde Resin is known to cause contact dermatitis.

  Camphor: As nails are the outer layers of the epidermis, Camphor is swiftly absorbed through them into the skin. From there, it crosses the placenta and has been implicated in fetal death and neonatal death (death of newborn children within the first 28 days of life). Other adverse reactions from skin absorption and ingestion of Camphor can include hallucinations and convulsions, and Camphor ingestion can even lead to coma. Camphor is listed on the Proposition 65 list of the State of California.

  Xylene: This is the same solvent that used to be in permanent markers. Fetal exposure has been linked to fertility problems, child deformities, and cancer.

  Ethyl Tosylamide: This chemical has been banned from personal care products in Europe (but not in the U.S.) because of its antibiotic properties and concerns over its antibiotic resistance.

  Parabens: All parabens can cause skin sensitization and contact allergies. Certain parabens have been detected intact in the breast tissue of women diagnosed with breast cancer.

  Lead: Lead has been labelled as a potential human carcinogen by the International Agency for Research on Cancer. It is a known carcinogen and reproductive toxicant as acknowledged by the State of California Environmental Protection Agency (Proposition 65 List of Carcinogens). Lead can cause skin and eye irritation; affect both the blood and central nervous system; and is toxic by ingestion, inhalation and skin absorption. Lead exposure presents a possible risk of impaired fertility and harm to unborn children. It has been banned from cosmetic products in Canada and the EU, due to its carcinogenicity and reproductive toxicity.