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Dear Friends and Followers,
After learning of an employee at our Northside location tested positive for COVID-19 this morning, I have been working with my staff to close the salon and contact all potentially exposed employees and guests. While this is unfortunate—there was no other responsible choice but to close this location the second we learned of this situation.
In the interest of transparency, honesty, and most importantly safety, we saw no other choice but to shut things down, invest in a deep clean, and encourage guests and staff to get tested and quarantine. We will remain closed for the next several days until there is a certain and safe path to reopen.
Our employee is doing well, all things considered and is in good spirits. As this situation evolves, we will continue to be transparent in how things unfold.
This is an enormous and jagged pill to swallow both financially and emotionally. We have gone above and beyond to protect our staff and guests at all costs, and have worked to be as safe and clinical as possible. Unfortunately, COVID-19 numbers continue to skyrocket, and we must continue to take this seriously.
We believe the right thing to do is to be honest and forthcoming with you, our community, who has supported us so loyally during this insane roller coaster. It would have been so easy to keep operating on a prayer, justify the risk, make excuses about how we need the revenue and are probably ok. But that is bullshit. So, we push all of our chips to the center, betting on that support, confident it will be there when it is safe for us to again. Please know how much you mean to us. You are family.
Please know that we value the health and safety of our customers and team above all else, and are taking every precaution as we handle this situation. If you have any questions or concerns, you can contact me directly at email@example.com. We appreciate your continued support throughout this incredibly challenging time for our business and industry as a whole. In the meantime, please continue to support us at our other Denver location, which is open.
With love, Tran Wills