COVID-19 Guest Guidelines


We at Base Coat Nail Salon follow and adhere to strict COVID-19 protocols and polices to ensure the safety of our team, you, our incredible clients and our community. 

We know getting your nail services is a luxury, and some of these new changes may reduce that, but if we work together, things will get back to normal sooner rather than later and you will be able to once again receive the full Base Coat experience you’ve grown to love.

When reserving an appointment at Base Coat, you are agreeing and will be held financially accountable to all of our salon policies including full payment for services received or not received. In an effort to make sure our staff receives a full day's wage, we have a strict 12-hour cancellation policy. No shows, late arrivals and short notice cancellations will occur a full charge to guarantee nail artists get paid for their time. We thank you in advance for understanding and greatly appreciate your support in advancing our mission to provide a living wage for our staff.

Our Strict 12+ Hour Cancellation Policy still applies during this crucial time and you will be charged in full. No exceptions.

As always, reminders are a courtesy. We will make every effort to remind you of your scheduled appointment through our booking software, occasionally circumstances will arise which prevent us from doing so. You are accountable for making your scheduled appointment regardless if you received a reminder phone call, text/email or not. 

Outlined below are the guidelines that our guests must follow until further notice. Please note that the following is subject to change at any time including service prices and hours of operations with out notice. 




  • While we are taking extra precautions to maintain a clean and safe environment, by booking an appointment you acknowledge that you’ve read our guidelines and are comfortable with the risks associated booking a non-essential personal service during this time of transition and you will not hold BASE COAT NAIL SALON and ANY EMPLOYEES liable for any injury, illness or health conditions that arises from application of non-essential personal services.
  • We strongly advise immunocompromised, at risk and vulnerable humans with any medical conditions including pregnant and nursing mothers to really consider your risks before scheduling your appointment and highly suggest you do not schedule a non-essential personal service to reduce your exposure to COVID-19 and any other major health related illnesses and injuries during this crucial time.
  • If you or you have have been around someone sick or traveled outside of state or U.S.A. the last 48 hours we require you to cancel or reschedule your appointment, failure to do so, we have the right to refuse service with NO REFUND so that we can maintain a safe salon environment for all.
  • Please do not schedule an appointment if you have had close contact with any person confirmed with COVID-19 (Coronavirus) or who is under investigation for COVID - 19 (Coronavirus) within the past 7 days. We have the right to refuse service with NO REFUND so that we can maintain a safe salon environment for all.
      • Please put your phone on silent when you arrive. We will not allow any phone calls in the salon or phone usage during manicure or pedicure services out of courtesy of other guests and your nail artists in the quiet salon space. 
      • Only the person with the appointment is allowed in the salon, no children, babies, friends, fur babies or extra people are allowed in at this time to reduce exposure.
      • If you arrive at your appointment showing any visible respiratory symptoms of illness even while wearing a face mask. For example, cough, fever, shortness of breath we have the right to refuse service with NO REFUND. A fever is defined as a temperature of 100.4 or above. 
            • Guests please arrive 5-10 minutes prior to your appointment and no later. 
              • We are following all COVID-19 Health and Safety regulations and guidelines from the CDC and OSHA. 
              • Our salons are properly cleaned, sanitized, disinfected before the start, in-between every single client, and at the closing of each day using only hospital grade disinfectants and we are strictly following all State Board of Barbering and Cosmetology and local state health departments procedures. 
              • We no longer offer same time services.
              • We are not booking any groups of 2 or more people. 
              • By appointment only and we do not accept walk- ins.
              • When you arrive please use the restroom right away to minimize continued exposure to high touch areas.
              • Please wear shoes that are easy to take on and off for pedicure services. 
              • Please leave ALL personal items in your car trunk other than keys, cell phone, any emergency items, inhalers or epi-pens. We will not allow anyone to place your personal belongings on any surface within the salons to minimize spread of contamination.
                • Disposable pedicure liners are available upon request for all pedicure services to ensure safety between guests. 
                • Each station will be thoroughly sanitized after each client. We have allotted 15 minutes cleaning time in between clients to ensure everything is above and beyond sanitation and disinfection requirements for manicure implements and all high touch surfaces.
                • After your service, guests are to check out and leave immediately so we can properly clean, disinfect and sanitize for our next guests. We ask all guests to call or schedule online for their next appointment. 
                • We ask our guests to not touch our nail polishes, nail swatches and retail products. Please ask your nail artists or our front desk hospitality staff for assistance.
                • We’re committed to creating a safe and clean salon environment. Please do not bring in your own nail polish or manicure implements.
                  • We will no longer be offering magazines, blankets or samples of our Base Coat products.
                  • Unfortunately, due to COVID-19 we are not offering our REFILLS + SWAP Program at this time out of abundance of caution to keep our staff and customers safe. 
                  • We require a credit card to secure all reservations and your card will be pre-authorized with no exceptions. This same credit card must be used at check out for contactless payment.
                  • All BASE COAT products, services and gift cards are non-returnable and final. No exceptions. Base Coat Issued Gift Cards are not valid at all Nordstrom locations and Base Coat does not accept Nordstrom Gift Cards or Nordstrom Credit Cards.

                  Base Coat issued gift cards do not expire, and there are no fees associated with them. Treat a Base Coat gift card as cash; if it is lost or stolen, it will not be replaced. Base Coat issued gift cards can only be used online at for products. Nordstrom issued gift cards can only be used at Base Coat x Nordstrom Shop-in-Shop locations for services and products. Our Base Coat issued gift cards are not redeemable for cash. Our gift cards cannot be used to secure appointments and may not be exchanged for cash or other vouchers or used for gratuity. Base Coat issued gift cards are not valid at any Nordstrom locations or online. This card is the property of the issuer.

                    • REFUSAL OF SERVICE: At BASE COAT we have a ZERO TOLERANCE POLICY. We have the right to refuse service to anyone at any time with NO REFUND. This includes but is not limited to the usage of drugs, alcohol, sexual comments/remarks, racism, threats, any act of violence, harassment or unacceptable, disruptive, abusive behavior and language we feel is inappropriate. Individuals displaying these types of behavior will be escorted from the premises and may be prosecuted. As licensed professionals, we follow a strict code of ethics. It is very important that a safe environment is maintained for ourselves and each of our clients.

                    Because of the new strict guidelines we have put in place, we must follow, any appointment you currently have is subject to change. Each nail artist is working a limited schedule to accommodate these changes, so please be patient with us as your appointment may change. Additionally, each nail artist is adjusting their schedules to allow 10 minutes additional time to disinfect between clients thoroughly.

                    We encourage our friends everywhere to take the extra precautions necessary to safeguard their health and that of others. It is everyone’s responsibility to help stop the spread of this virus, and protect those most vulnerable in our communities. It’s a complicated situation, our plans may change, and if so we will let you know. Please know we are closely monitoring the situation and will follow recommendations from the CDC and urge you all to continue to do the same. 

                    Thank you for your understanding and patience. As we continue our daily lives in this changing reality, let’s work to protect and care for one another.

                    We are all in this together! As always, wishing you good health and wellness. 

                    With love, Tran Wills and The Base Coat Team

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