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We at Base Coat Nail Salon follow and adhere to strict COVID-19 protocols and polices to ensure the safety of our team, you, our incredible clients and our community.
We know getting your nail services is a luxury, and some of these new changes may reduce that, but if we work together, things will get back to normal sooner rather than later and you will be able to once again receive the full Base Coat experience you’ve grown to love.
When reserving an appointment at Base Coat, you are agreeing and will be held financially accountable to all of our salon policies including full payment for services received or not received. In an effort to make sure our staff receives a full day's wage, we have a strict 12-hour cancellation policy. No shows, late arrivals and short notice cancellations will occur a full charge to guarantee nail artists get paid for their time. We thank you in advance for understanding and greatly appreciate your support in advancing our mission to provide a living wage for our staff.
Our Strict 12+ Hour Cancellation Policy still applies during this crucial time and you will be charged in full. No exceptions.
If you are uncomfortable with any of the guidelines outlined below, please notify us immediately at email@example.com and we will cancel your appointment.
As always, reminders are a courtesy. We will make every effort to remind you of your scheduled appointment through our booking software, occasionally circumstances will arise which prevent us from doing so. You are accountable for making your scheduled appointment regardless if you received a reminder phone call, text/email or not.
Outlined below are the guidelines that our guests must follow until further notice. Please note that the following is subject to change at any time including service prices and hours of operations with out notice.
BASE COAT NAIL SALON COVID-19 GUEST GUIDELINES TO FOLLOW.
FAILURE TO FOLLOW OUR HEALTH AND SAFETY PROTOCOLS, WE HAVE THE RIGHT TO REFUSE SERVICE WITH NO REFUND.
*** MASKS ARE NOW OPTIONAL FOR BOTH STAFF AND GUESTS. MASKS FOR GUESTS IS ALWAYS HIGHLY ENCOURAGED ***
Base Coat issued gift cards do not expire, and there are no fees associated with them. Treat a Base Coat gift card as cash; if it is lost or stolen, it will not be replaced. Base Coat issued gift cards can only be used online at basecoatnailsalon.com for products. Nordstrom issued gift cards can only be used at Base Coat x Nordstrom Shop-in-Shop locations for services and products. Our Base Coat issued gift cards are not redeemable for cash. Our gift cards cannot be used to secure appointments and may not be exchanged for cash or other vouchers or used for gratuity. Base Coat issued gift cards are not valid at any Nordstrom locations or online. This card is the property of the issuer.
REFUSAL OF SERVICE: At BASE COAT we have a ZERO TOLERANCE POLICY. We have the right to refuse service to anyone at any time with NO REFUND. This includes but is not limited to the usage of drugs, alcohol, sexual comments/remarks, racism, threats, any act of violence, harassment or unacceptable, disruptive, abusive behavior and language we feel is inappropriate. Individuals displaying these types of behavior will be escorted from the premises and may be prosecuted. As licensed professionals, we follow a strict code of ethics. It is very important that a safe environment is maintained for ourselves and each of our clients.
Because of the new strict guidelines we have put in place, we must follow, any appointment you currently have is subject to change. Each nail artist is working a limited schedule to accommodate these changes, so please be patient with us as your appointment may change. Additionally, each nail artist is adjusting their schedules to allow 10 minutes additional time to disinfect between clients thoroughly.
We encourage our friends everywhere to take the extra precautions necessary to safeguard their health and that of others. It is everyone’s responsibility to help stop the spread of this virus, and protect those most vulnerable in our communities. It’s a complicated situation, our plans may change, and if so we will let you know. Please know we are closely monitoring the situation and will follow recommendations from the CDC and urge you all to continue to do the same.
Thank you for your understanding and patience. As we continue our daily lives in this changing reality, let’s work to protect and care for one another.
We are all in this together! As always, wishing you good health and wellness.
With love, Tran Wills and The Base Coat Team